Account Closure
Take a break, self-exclude or permanently close your Ignition account in a few clicks. No friction, no upsell, no retention bait — your balance withdraws first, every time.
Take 24 hours, 7 days, 30 or 90 days off. Account auto-reopens when the period ends.
Block your own access for 6 months minimum. Cannot be reversed inside the period.
Close the account for good. Cannot be reopened — sign-up of a new account would be required.
Your full balance is withdrawn to your verified method before any closure is finalised.
There are three distinct paths to take your Ignition account offline, each suited to a different situation. A cool-off period is the lightest option — a planned break of between 24 hours and 90 days, after which the account automatically reactivates without any further action on your part. Self-exclusion is the firmer middle option — a 6-month minimum block on your own access that cannot be lifted inside the period, even by a support agent. Permanent closure is the final option and is exactly what it sounds like — the account is closed for good and cannot be reopened.
Whichever path you choose, the process is identical to start. From Account → Responsible Gambling, pick the option you want, confirm in the pop-up, and the action takes effect immediately. There is no five-step retention funnel, no win-back bonus offer and no follow-up email asking you to reconsider. The player protection team owns this flow, not retention, and that distinction matters.
Your full balance is withdrawn before any closure is finalised. If your preferred withdrawal method has not been verified for the full amount, support will reach out to confirm an alternative method — usually a direct bank wire — so your funds reach you before the account locks. There is no closure fee and no minimum balance threshold.
From the cashier, withdraw any remaining real cash to your verified payment method. Bonus funds and unsettled wagers are forfeited at closure.
All closure tools sit in one tab, clearly labelled cool-off, self-exclusion and permanent closure.
Confirm in the pop-up. Self-exclusion and permanent closure both ask you to type CONFIRM to prevent accidents.
A confirmation lands in your registered inbox within minutes. Keep it for your records.
| Option | Duration | Reversible | Best For |
|---|---|---|---|
| Cool-Off 24h | 24 hours | Auto | Needing a quick reset |
| Cool-Off 7d | 7 days | Auto | Taking a working week off |
| Cool-Off 30d | 30 days | Auto | Going on a planned break |
| Cool-Off 90d | 90 days | Auto | A longer pause without commitment |
| Self-Exclude | 6 months minimum | Only after 6 months | Concerns about play |
| Permanent Closure | Forever | No | Walking away for good |
Once a closure is processed, your account is locked from new logins, deposits and wagers immediately. We retain your account data for the period required under our data retention policy — primarily for anti-money-laundering and dispute-resolution purposes — but no promotional or marketing emails will be sent to your registered address during a self-exclusion or after permanent closure. You can request a copy of your data or its deletion at any time under our privacy policy.
For self-exclusion specifically, we will not attempt to recontact you to encourage you to return. Once the 6-month minimum period has elapsed, you can email player protection from your registered email address to request account reopening — there is a mandatory 24-hour cooling-off period after that request before access is restored, and the player protection team will reach out to confirm you have considered the decision. Permanent closure cannot be undone; if you ever want to come back, you would need to register a fresh account from scratch.
If you want to close your account because gambling is becoming a problem, please also reach out to Gambling Help Online (Australia) on 1800 858 858. The service is free, confidential and available 24 hours a day.
Things players ask
Only after the 6-month minimum period has elapsed. After that, email player protection from your registered email address requesting reopening. There is a 24-hour cooling-off period between your request and reactivation, during which the player protection team will check in with you to confirm the decision is considered. We will not contact you proactively to encourage reactivation.
Real cash withdraws first to your verified payment method. Any bonus funds that have not finished wagering are forfeited at closure — they are non-withdrawable by definition. Pending withdrawals are processed normally and arrive in line with the published timelines for your chosen method.
No. All promotional and marketing communications are turned off the moment closure is processed. You may still receive transactional emails (account closure confirmation, any final payment confirmation) but these are operational rather than marketing. Cookie-based personalised ads off-site are blocked through the standard opt-out mechanisms within seven days.
No. Account closure on a player's own request — whether cool-off, self-exclusion or permanent — is a non-negotiable right. Support cannot delay, refuse, condition or upsell against a closure request. If you ever feel pressured to keep the account open, ask to be transferred to the player protection team and they will process the closure immediately.
Tools and Australian helpline contacts before considering full closure.
24/7 live chat and email support — every closure path starts here.
Data retention rules after closure and how to request deletion.
How to opt out of marketing cookies and personalised off-site ads.
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