Player Protection
Tools to keep gambling in its right place. Set limits in seconds, take a cool-off, self-exclude or reach out to Gambling Help Online — all without leaving your account.
Cap how much you can deposit or lose daily, weekly or monthly. Reductions apply immediately.
Set a pop-up every 15, 30 or 60 minutes to keep your session length in check.
Take 24 hours, 7 days, 30 days or 90 days completely off — no questions asked.
Permanent self-exclusion is one click. Once requested, it cannot be reversed for a minimum of six months.
For most players, online gambling is a hobby — an evening at the casino without the drive, a poker session on a lunch break, a punt on a virtual football match before bed. For a smaller group, it stops being fun and starts being a problem. Ignition is committed to making sure no one slides into that group without the tools to stop, slow down or step away.
Every responsible gambling tool we offer is free to use, takes less than a minute to activate, and cannot be reduced or removed in a hurry. Lifting a deposit limit takes a 24-hour cool-off period before the change applies; lowering one takes effect immediately. The friction is intentional and asymmetric — easy to make safer, slow to make riskier.
If you are looking for confidential, free, professional support in Australia, Gambling Help Online operates a 24/7 helpline on 1800 858 858 and runs live chat through their website at gamblinghelponline.org.au. Their counsellors are trained specifically in gambling-related issues and the service is funded by state governments rather than the gambling industry.
All tools sit in one tab — limits, session timers, cool-off and self-exclusion.
Pick a daily, weekly and monthly cap. Reductions apply immediately; increases require a 24-hour cooling-off period.
Choose how often a pop-up should ask you to review your session length and net position.
Decide in advance what you would do if a session went badly. Cool-off, withdraw, walk away — your call.
| Tool | When To Use | How Long | How To Undo |
|---|---|---|---|
| Deposit Limit | Sticking to a budget | Ongoing | 24-hour wait to increase |
| Loss Limit | Capping downside | Daily/Weekly/Monthly | 24-hour wait to increase |
| Session Reminder | Keeping sessions short | Per session | Disable anytime |
| Cool-Off | Needing a break | 24h to 90 days | Auto-expires |
| Self-Exclusion | Serious concern | 6 months minimum | Apply to support after 6 months |
If any of these patterns sound familiar, it might be time to reach out for support. Chasing losses by depositing more than planned. Borrowing money to keep playing. Lying to family about how much you are playing or losing. Feeling restless or irritable when you try to cut down. Spending more time playing than you intended. None of these on their own mean you have a gambling problem — but together they paint a picture worth talking to someone about.
Gambling Help Online (1800 858 858) is the first port of call for Australian players. They offer free 24/7 phone support, live chat, email counselling and structured online programmes. Lifeline (13 11 14) provides general crisis support if gambling is intersecting with mental health more broadly. For under-25s, Headspace (1800 650 890) is a free, confidential service that can help. All three services are free, confidential and independent of any gambling operator.
Trigger self-exclusion from Account → Responsible Gambling, or contact live chat asking for an immediate self-exclusion. The team is trained to act on it within minutes without questions or upsell attempts.
“Gambling can be addictive. Please play responsibly. Help is one phone call away — 1800 858 858, 24 hours a day, free and confidential.”— Gambling Help Online (Australia)
Things players ask
Cool-off is a planned break of 24 hours up to 90 days, after which your account reactivates automatically. Self-exclusion is a longer-term decision — six months minimum, often indefinite — that requires you to actively contact support after the minimum period to reopen the account. We will not reach out to encourage you back during a self-exclusion.
Yes, immediately. Account closure on responsible gambling grounds is handled by the player protection team rather than retention, so there is no upsell, no win-back offer and no friction. Your full balance is withdrawn before closure and you receive a confirmation email.
Yes. Product-level self-exclusion lets you block just Poker, just Casino, just Live Dealer or just Virtual Sports while keeping the rest of the account open. This is useful if one product specifically is becoming a problem while others remain firmly recreational. Product-level exclusion follows the same 6-month minimum as full account self-exclusion.
Yes. Every tool is fully available on the mobile web app and the native iOS and Android apps. Deposit limits, loss limits, session reminders, cool-off and self-exclusion all live in the same Account tab on every platform, and changes sync instantly across devices.
Step-by-step guide to pausing, self-excluding or permanently closing your Ignition account.
24/7 live chat with a player protection team trained to act on requests immediately.
How we handle the data you give us when you use responsible gambling tools.
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